Privacy Policy

Last updated: February 3, 2026

This Privacy Policy describes how BCRP.Company, with its registered office at Warsaw, Poland ("Company", "We", "Us", or "Our"), collects, uses, stores, and discloses personal data when You use ChurnRecover, accessible at https://churnrecover.com, and the Failed Payment Recovery application (together, the "Service").

For the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Company is the Data Controller.

By using the Service, You acknowledge that You have read and understood this Privacy Policy.

1. Interpretation and Definitions

Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Account means a unique account created for You to access parts of the Service.
• Company refers to BCRP.Company, Warsaw, Poland.
• Cookies are small text files placed on Your Device when You visit a website.
• Country refers to Poland.
• Data Controller means the Company, which determines the purposes and means of processing Personal Data.
• Device means any device capable of accessing the Service (computer, smartphone, tablet).
• Personal Data means any information relating to an identified or identifiable natural person.
• Service refers to the Website and the Failed Payment Recovery application.
• Service Provider means any natural or legal person processing data on behalf of the Company (Data Processor).
• Usage Data means data collected automatically through the use of the Service.
• Website refers to ChurnRecover, accessible at https://churnrecover.com.
• You means the individual or legal entity using the Service (the "Data Subject").

2. Personal Data We Collect

2.1 Personal Data You Provide

• First and last name.
• Email address.
• Account-related information.
• Stripe account identifiers (e.g., connected account IDs) for payment integration.
• Any information You voluntarily provide when contacting Us.

2.2 Usage Data

• IP address.
• Browser type and version.
• Pages visited and time spent.
• Device identifiers.
• Operating system.
• Diagnostic and performance data.

3. Cookies and Tracking Technologies

We use Cookies and similar technologies to operate and improve the Service.

3.1 Types of Cookies We Use

• Strictly Necessary Cookies: required for authentication, security, and core functionality. These cookies do not require consent.
• Functionality Cookies: remember user preferences (e.g., language, login session).
• Analytics Cookies: used to understand how the Service is used and improve performance. These cookies are set only after You provide consent, where required by law.
• Cookies Policy Acceptance Cookies: store Your cookie consent preferences.

3.2 Managing Cookies

You can manage or withdraw Your cookie consent at any time through Your browser settings or our cookie consent banner. Blocking certain cookies may impact Service functionality. For more details, please refer to our Cookies Policy.

4. Legal Basis for Processing Personal Data (GDPR)

5. How We Use Personal Data

• Provide and maintain the Service.
• Manage user Accounts.
• Process payments and integrations.
• Communicate service updates and security notices.
• Provide customer support.
• Improve functionality and performance.
• Comply with legal obligations.

6. Sharing of Personal Data

• Service Providers (e.g., Stripe, Supabase, Resend, analytics providers).
• Affiliates under common control.
• Business partners, where necessary to provide the Service.
• Public authorities, where legally required.
• Other parties, with Your explicit consent.

All Service Providers are contractually bound to process data in compliance with GDPR.

7. Data Retention

• Account data: for the duration of the Account and up to 24 months after deletion.
• Billing and payment records: as required by applicable accounting and tax laws.
• Usage and analytics data: up to 12 months.
• Support communications: up to 24 months.

Data may be retained longer where required by law or to establish, exercise, or defend legal claims.

8. International Data Transfers

Your Personal Data may be processed outside the European Economic Area (EEA). Where such transfers occur, We ensure appropriate safeguards are in place, including European Commission adequacy decisions, Standard Contractual Clauses (SCCs), or equivalent lawful transfer mechanisms.

9. Your GDPR Rights

• Access Your Personal Data.
• Rectify inaccurate or incomplete data.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a Data Protection Authority.

10. Exercising Your Rights

You may exercise Your rights by contacting Us at: support@churnrecover.com. We may request identity verification before responding. We aim to respond within one month.

11. Security of Personal Data

We implement appropriate technical and organizational measures to protect Personal Data. However, no system is completely secure, and absolute security cannot be guaranteed.

12. Children’s Privacy

Our Service is not intended for children under the age of 16, or 13 where permitted by applicable national law. We do not knowingly collect Personal Data from children. If You believe a child has provided Personal Data, please contact Us.

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified by email or Service notice.

15. Contact Us

If You have any questions about this Privacy Policy or Your data protection rights, contact Us at: support@churnrecover.com.